Check out this article to learn how to convert your HEIC pics to JPG. This step doesn’t necessarily explain why your Mac is having problems viewing the picture, but if you’re in a time crunch, this will at least allow you to open it. The file might have been corrupted when you transferred the photo to your Mac. HEIC is only fully supported with macOS High Sierra (10.13) or newer. If you’re still running into issues trying to open HEIC photos on your Mac, here are a couple of things you can try to help: Troubleshooting why HEIC files won’t open
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